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Frequently Asked Questions

By default, we'll ship your devices for free via airmail with tracking (usually arrives in 8 to 15 days). If you'd like to receive them faster, sign up for Ultimate or contact us before signing up to apply for Express Shipping via DHL (US$50 per shipment). Note that we are not liable for any custom and import taxes that may be incurred.

Absolutely! We send you the devices completely free when you sign up and they are yours to keep forever. This is temporary promotion, so hurry and sign up — it’s first come, first serve so our stock of devices is running low and the free offer will end soon!

No. You're free to cancel your subscription anytime. Note that the devices will be of no use if you cancel (that is, unless you're planning to use the Rotator as a paperweight…).

Once you receive your equipment, have a look at this tutorial to get your first tour up and running in just a few minutes. Or contact us at hello@istaging.com if you need help!

Pretty much any recent iOS or Android phone equipped with a gyroscope. The capture quality is highly dependent on your smartphone's camera. Check if your smartphone is compatible in our online compatibility checker.

Just email us at hello@istaging.com and we'll walk you through the process of extending your storage.

Yup! Give us a shout at hello@istaging.com to find out more about how we can help onboard and equip your team.

Guaranteed. iStaging does not store your credit card information in any way. Our payment processor Stripe uses the latest AES-256 encryption technologies. Stripe is the crème de la crème of payment gateways, so you have nothing to worry about.

Can't find what you're looking for? Visit our Help Center or contact us.