New Opportunities in the Metaverse: How Chunghwa Telecom College Revolutionized Training with iStaging’s Virtual Learning Solutions

About Chunghwa Telecom

Chunghwa Telecom is Taiwan's largest integrated telecommunications provider, with over 20,000 employees. Its business spans communications, data, cybersecurity, cloud and network data centers. To ensure that employees keep pace with developments in telecommunications, Chunghwa Telecom established the "Chunghwa Telecom College," offering training in technical, managerial and professional skills.

The Challenge

Chunghwa Telecom College needs to meet the training plans for employees with various functions scattered across Taiwan’s urban and rural areas. Adopting online remote learning is the only solution to ensure that all employees receive consistent training, maintaining uniform service levels. However, the inherent design of traditional remote learning platforms, often focused on one-way content delivery, fails to effectively engage learners of different levels. The lack of interaction in one-way lectures cannot capture the learners' attention and the company’s significant investment in content design yields limited results.

The Solution

Chunghwa Telecom adopted immersive learning experiences in the metaverse, simulating a virtual campus classroom. Learners can simultaneously enter the campus space, choose a virtual avatar and join different classrooms to participate in live-streamed lectures or review recorded sessions.

Supported by the iStaging platform, learners, as avatars, can freely move around the lobby, browse course bulletins and technical application introductions on a 360-degree giant wall and click to view or download content handouts. Directions in the lobby lead to live broadcast rooms where learners can move to classrooms accommodating hundreds of participants and interact via voice or text. The classrooms feature diverse multimedia materials, enabling learners to engage with 3D models, virtual libraries and digital textbooks, enhancing understanding and learning outcomes. Chunghwa Telecom College transforms into a campus within the metaverse where learners study in a virtual environment.

The iStaging platform allows Chunghwa Telecom College to adopt a variety of teaching methods compatible with multimedia materials, moving beyond linear learning limited to video playback. It also plans interactive live-streamed lessons, enhancing learners' comprehension and learning outcomes. In Chunghwa Telecom College, learners can enjoy public domain knowledge learning and private domain social interactions, creating an unprecedented learning environment for 20,000 employees.

Key Results

The Chunghwa Telecom College Metaverse Campus POC (Proof of Concept) project lasted for six months, allowing up to 100 learners to enter the classroom simultaneously:

• Enhanced Learning Motivation and Engagement: Virtual reality technology provides immersion, increasing learners’ interest and enthusiasm. Real-time interaction and collaboration boost classroom participation.

• Personalized Learning Experience: The metaverse offers various learning methods, including visual, auditory and kinesthetic learning. Learners can adjust the virtual environment according to their learning needs and interests.

• Improved Collaboration and Social Skills: Learners complete projects collaboratively in the virtual world, strengthening teamwork capabilities and participating in virtual social activities to enhance interpersonal skills.

• Enhanced Understanding and Memory: Multi-sensory learning methods combining visual, auditory and kinesthetic elements deepen knowledge comprehension and memory.

• Unlimited Learning Resources: The metaverse integrates a vast array of virtual teaching resources, including 3D models, virtual libraries and digital textbooks, allowing students to access these virtual resource libraries anytime for learning.

• Increased Learning Flexibility: The learning environment, unrestricted by time and space, enables learners to study anytime, anywhere. Students can schedule learning activities according to their progress and pace, improving learning efficiency.

Conclusion

iStaging’s metaverse classroom significantly enhances Chunghwa Telecom College’s interactivity, immersive learning experience, flexibility, social interaction, learning outcomes and technological innovation. It provides learners with a richer and more efficient learning environment, improving learning effectiveness and satisfaction and helping Chunghwa Telecom College maintain a leading position in the training industry.

Transform your training programs with iStaging’s metaverse technology. Enhance interactivity, engagement and learning outcomes. Contact us today to explore the possibilities of immersive learning and revolutionize your educational approach!